General Terms and Conditions
General Terms and Conditions for Forwarding and Logistics Services (Commercial / Corporate Customers)
1.Applicability of the General Terms and Conditions
These General Terms and Conditions (GTC) apply between the client and Cargoboard GmbH & Co. KG for all contracts related to the execution of national and international transport services, as well as any additional insurance services, regardless of how they are concluded. Hereinafter, Cargoboard GmbH & Co. KG will be referred to as “we” or “us.”
Deviating terms from the client do not apply, even if we do not explicitly object to them.
These GTC only apply if the client is a business as per § 14 of the German Civil Code (BGB). We do not provide services to private individuals (consumers).
2. Conclusion of contract
2.1 Orders can be placed via our website form, API, or email.
2.2 When placing an order, the client must provide the following details: company name, authorized representative, headquarters, VAT ID, contact person, pickup address, destination address, shipping date, description of the goods to be shipped, including weight and volume.
2.3 We will confirm the order via email within one hour.
3. Cancellation
3.1 Bookings can be canceled free of charge up to 24 hours before the start of the day of the order execution. We are also entitled to this right of cancellation within the same timeframe. The cancellation can be made via email.
3.2 If the client cancels the order without adhering to the notice period specified in section 3.1, we are entitled to charge a cancellation fee of up to 75% of the freight cost, but no more than €800.00 net.
For shipments transported via groupage services (under 3,000 kg total weight and less than 2.4 loading meters), we charge a cancellation fee of up to 33% of the freight cost.
The client is entitled to prove that we have not incurred damages to the claimed extent.
3.3 We are entitled to cancel the order if
- the client has provided incorrect information about their solvency,
- the client has not provided all details as per section 2.2 before completing the booking, or has provided false information, or if there are facts suggesting fraudulent behavior by the client or any party involved in the contract.
4. Dangerous goods
4.1 The following dangerous goods cannot be transported.
| Designation | Class | Prohibited (general cargo) |
| Explosive substances | 1 | Complete |
| Gases | 2 | Goods falling under table 1.10.3.1.2 Classification code: T, TF, TC, TO, TFC, TOC UN 1057 Lighters, refillable cartridges if packed according to SV 658 (if packed according to SV 658 not via HUB) |
| Flammable liquid substances | 3 | Goods falling under table 1.10.3.1.2 Classification code: D |
| Flammable solids | 4.1 | Goods falling under table 1.10.3.1.2 Classification code: D, DT, SR 2, SR 1, PM 2 or UN 3221 / 3222 |
| Substances liable to spontaneous combustion | 4.2 | UN 4127/ 3255 |
| Substances that emit flammable gases in contact with water | 4.3 | UN 3133 |
| Inflammatory substances | 5.1 | UN 3100/ 3121/ 3137 |
| Organic peroxides | 5.2 | Classification code P1/ P2 only UN 3101, 3102/ 3111- to 3120 |
| Toxic substances | 6.1 | Goods falling under table 1.10.3.1.2 Packing group I (also as additional hazard) |
| Infectious substances | 6.2 | Complete |
| Radioactive substances | 7 | Complete |
| Corrosive substances | 8 | UN 1798/ UN 1790 |
| Various dangerous substances & objects | 9 | UN 3268 |
| All waste | Forbidden |
4.2 Other dangerous goods not listed in 4.1 above cannot be transported to the following countries and territories:
Any islands, Finland, Norway, Sweden, Denmark, Great Britain
4.3 When transporting dangerous goods, our client is obliged to provide us with the exact ADR data (European Agreement concerning the International Carriage of Dangerous Goods by Road) in advance. This information is necessary to ensure that the transport is carried out in accordance with the applicable safety regulations and laws.
4.4 If our client fails to provide us with the required ADR data before the start of the transport and the goods to be transported are already in our possession, we reserve the right to charge the client a penalty fee of 50.00 € net per offence.
4.5 We are not liable for damages or losses resulting from incomplete or incorrect information regarding dangerous goods transport regulations if the client has not provided this information correctly and at the required time.
5. Other goods excluded from shipment
5.1 Excluded from shipping are
- Goods whose possession and shipping are prohibited,
- Goods that pose a threat to health, safety, or property,
- Perishable or temperature-controlled goods (especially fresh food),
- Alcoholic beverages and tobacco products,
- E-cigarettes and e-liquids for e-cigarettes,
- Firearms and ammunition,
- Optical devices, consumer electronics, telecommunications equipment, IT devices including accessories, chip and phone cards with a
- value exceeding €100,000 per shipment,
- Works of art, antiques, genuine carpets and furs, paintings, valuables,
- Animals,
- Household goods,
- Motor vehicles,
- Goods that need to be towed or salvaged.
5.2 If there are questions regarding the shipability of goods, the client may contact our customer service: service@cargoboard.com
6. Right of the client to issue instructions
6.1 To specify the services, the client has the right to issue order-related instructions. If instructions are insufficient or not feasible, we may act at our reasonable discretion.
6.2 We generally follow the instructions of the client. If the instructions are obviously incorrect or unfeasible, we will inform the client. If the client insists on the execution of the instructions, we are not liable for damages or disadvantages arising from their execution.
7. Transport handling
7.1 We are free to carry out the transport ourselves according to legal provisions (self-transport) or to conclude appropriate contracts with third parties for execution.
7.2 If we enter into contracts with third parties for execution, we will inform the client of their names and addresses upon request.
7.3 We choose the means of transport at our reasonable discretion and are free to conclude contracts for execution.
7.4 Should goods remain with our partner for an extended period due to non-delivery, we reserve the right to charge a storage fee of €5.00 per pallet space per day starting from the 5th business day.
7.5 In the event of an unsuccessful trip in groupage transport (under 3,000 kg total weight and less than 2.4 loading meters) for delivery or pickup, we reserve the right to charge the client 33% of the freight cost for a new trip. If no new delivery attempt is made and the goods are returned to the sender for a specific reason, additional transport costs for the return shipment may apply.
For unsuccessful trips in organized direct transport, part loads, or full loads, we may charge up to 75% for the failed trip.
If delays occur at pickup or delivery locations, starting from 2 hours of waiting time, we will charge €80.00 net per started hour.
The client has the right to prove that we did not incur damages to the extent claimed.
7.6 In the event that the quantities, weights, or volumes at pickup differ from the client’s information, we reserve the right to subsequently charge the difference in normal transport costs and a €15.00 handling fee. In case of loading fewer quantities, the client has no direct right to a refund.
7.7 The stated pickup times are approximate. The transit times are standard transit times on the routes. Transit times cannot be guaranteed in groupage transport.
8. Obligations of the client
8.1 The client hands over the goods to us or the third party commissioned by us at the agreed time and location specified in the freight forwarding order.
8.2 The transport goods must be packaged and labeled securely for groupage transport and multiple transshipments unless a direct transport has been explicitly agreed upon with us.
8.3 The client is responsible for loading and unloading, unless explicitly agreed otherwise with us.
8.4 The client must ensure the handover and acceptance of the goods.
8.5 Before handing over the transport goods, the client must provide us with all necessary information and documents.
8.6 We are entitled to ship in a groupage load (§ 460 HGB).
8.7 Access to the pickup and delivery location must be ensured for a truck with a total weight exceeding 3.5 tons.
9. Prices, invoicing, payment
9.1 The prices listed on our website in Euros plus VAT apply.
9.2 We will send the client an electronic invoice when the transport is booked.
9.3 Payment can be made by credit card, direct debit, PayPal, or instant transfer. In individual cases, we may offer registered customers payment by bank transfer after invoicing, with payments due 12 days after invoicing.
10. Packing
10.1 The client is obliged to hand over the shipment-ready goods to us. The client is solely responsible for the proper packaging of the shipment for transport and storage.
The client must ensure that the shipment goods are packaged on suitable load carriers.
10.2 Instructions on the packaging that require special handling of the goods are not binding for us and do not release the client from the obligation to provide transport-safe and storage-appropriate packaging.
10.3 We are not obligated to inspect the packaging. If the goods are obviously not securely packaged for transport, we reserve the right to refuse acceptance of the goods.
10.4 Cargoboard is exempt from liability if the loss, damage, or delay in delivery is due to inadequate packaging and labeling by the sender. Statutory liability exclusions apply.
11. Liability and insurance
11.1 Our liability is based on the current version of the Allgemeine Deutsche Spediteurbedingungen (ADSp) or the statutory provisions of the HGB 407 ff., and for cross-border transport orders, the CMR. For transports on the Iberian Peninsula, the following provisions apply: LOTT (Ley Orgánica del Transporte Terrestre). Upon request, we will provide proof of our insurance coverage to the client.
11.2 According to ADSp sec. 21, we will arrange insurance of the goods through a separate goods transport insurance policy in accordance with the DTV goods insurance policy, if requested.
11.3 We do not assume liability for consumer orders and for goods excluded from shipment under clause 5 of the GTC.
12. Euro pallet exchange
12.1 Euro pallet exchange is excluded for B2C shipments (deliveries to private customers). The exchange of mesh boxes is possible for groupage transport within Germany.
12.2 Euro pallets are exchanged only in the following countries:
- Belgium
- Germany
- Luxembourg
- Austria
- Netherlands
12.3 If we do not receive pallets in exchange from the recipient, we will charge €22.50 per Euro pallet for replacement.
13. Transports to Switzerland or Great Britain
13.1 The prices listed on our website in Euros plus VAT apply.
13.2 If the recipient does not cover the costs of the respective freight terms, we will charge these to our client.
14. Final provisions
14.1 The client is only entitled to rights of set-off or retention to the extent that their claim has been legally established or is undisputed.
14.2 The place of jurisdiction is Paderborn.
14.3 In addition to these General Terms and Conditions, the ADSp in its current version (currently ADSp 2017) apply.
14.4 In the case of international transport, the provisions of the CMR take precedence. These GTC apply additionally.
General Terms and Conditions as of 17.01.2023
General Terms and Conditions for Forwarding and Logistics Services (Commercial / Corporate Customers)
1. validity of the general terms and conditions
These General Terms and Conditions (GTC) apply between the Principal and Cargoboard GmbH & Co. KG to all contracts for the performance of national and international transport services as well as additional insurance services, if any – irrespective of the manner in which they come about. In the following, Cargoboard GmbH & Co. KG will be referred to as “us” or “we”.
Deviating terms and conditions of the customer shall not apply, even if we do not expressly object to them.
The General Terms and Conditions shall only apply if the Client is an entrepreneur as defined by §§ 3 and 4 of the German Civil Code (BGB). § 14 BGB is. We do not provide services to private individuals (consumers).
2. conclusion of contract
2.1 Orders can be placed via our form on the website, via API or by mail.
2.2 When placing an order, the Customer shall provide the following information: Company name, power of representation, registered office, VAT No., contact person, address of collection, destination address, date of shipment, description of the goods to be shipped including weight and volume.
2.3 We will confirm the order within one hour by e-mail
3. cancellation
3.1 Bookings can be canceled free of charge up to 24 hours before the start of the day of order execution. We are also entitled to this right of cancellation within the aforementioned period. The cancellation can be made by e-mail.
3.2 If the Customer cancels the order without complying with the deadline in accordance with Section 3.1 above, we shall be entitled to demand a lump-sum loss compensation of up to 75% of the freight charge, but not more than € 800.00 net.
For shipments carried in consolidated transport (less than 3,000 kg total weight and less than 2.4 loading meters), we charge a flat-rate cancellation fee of up to 33% of the freight charge.
The customer shall be entitled to prove that we have not incurred damages in the amount claimed.
3.3 We are entitled to cancel the order if
- the client has provided incorrect information about his ability to pay,
- the Client has not provided all information in accordance with section 2.2 above or has provided false information prior to the execution of the booking or if facts exist that suggest fraudulent action by the Client or a party involved in the contract.
4. dangerous goods
4.1 The following dangerous goods cannot be transported.
| Designation | Class | Prohibited (general cargo) |
| Explosive substances | 1 | Complete |
| Gases | 2 | Goods falling under table 1.10.3.1.2 Classification code: T, TF, TC, TO, TFC, TOC UN 1057 Lighters, refillable cartridges if packed according to SV 658 (if packed according to SV 658 not via HUB) |
| Flammable liquid substances | 3 | Goods falling under table 1.10.3.1.2 Classification code: D |
| Flammable solids | 4.1 | Goods falling under table 1.10.3.1.2 Classification code: D, DT, SR 2, SR 1, PM 2 or UN 3221 / 3222 |
| Substances liable to spontaneous combustion | 4.2 | UN 4127/ 3255 |
| Substances that emit flammable gases in contact with water | 4.3 | UN 3133 |
| Inflammatory substances | 5.1 | UN 3100/ 3121/ 3137 |
| Organic peroxides | 5.2 | Classification code P1/ P2 only UN 3101, 3102/ 3111- to 3120 |
| Toxic substances | 6.1 | Goods falling under table 1.10.3.1.2 Packing group I (also as additional hazard) |
| Infectious substances | 6.2 | Complete |
| Radioactive substances | 7 | Complete |
| Corrosive substances | 8 | UN 1798/ UN 1790 |
| Various dangerous substances & objects | 9 | UN 3268 |
| All waste | Forbidden |
4.2 Other dangerous goods not listed in 4.1 above cannot be transported to the following countries and territories:
Any islands, Finland, Norway, Sweden, Denmark, Great Britain
4.3 Insofar as hazardous goods are transported, the Client shall hand over the ADR transport document in duplicate to the driver upon collection.
5. other goods excluded from shipment
5.1 Excluded from shipping are
- Goods whose possession and dispatch is prohibited,
- Goods that pose a threat to health, safety or property,
- perishable or temperature-controlled goods (especially fresh food),
- Spirits and tobacco products,
- E-cigarettes and liquids for e-cigarettes,
- Firearms and ammunition,
- optical devices, consumer electronics, telecommunication devices, EDP devices including accessories, chip and telephone cards whose value exceeds €100,000 per shipment,
- Works of art, antiques, genuine carpets and furs, paintings, valuables,
- Animals and plants,
- Motor vehicles,
- goods to be towed or salvaged.
5.2 In case of questions regarding the dispatchability, the client can contact our customer service: service@cargoboard.com
6. right of the client to issue instructions
6.1 The Customer shall have the right to issue instructions in relation to the order in order to specify the services. If instructions are not sufficiently given or cannot be carried out, we may act at our discretion.
6.2 In principle, we shall comply with the instructions of the Customer. We shall draw the client’s attention to any obvious incorrectness or impracticability of his instructions. If he nevertheless insists on the execution of the instruction given, we shall not be liable for any damage or disadvantages resulting from the execution of the instruction.
7. transport handling
7.1 We shall be free to carry out the transport ourselves in accordance with the statutory provisions (self-performance) or to conclude corresponding performance contracts with third parties.
7.2 If we conclude execution contracts with third parties, we shall inform the Client of their names and addresses upon request.
7.3 We shall choose the means of transport at our due discretion and shall be free with regard to any execution contracts to be concluded in this respect.
7.4 Should goods remain with our partner for a longer period of time due to undeliverability, we take the liberty of charging storage fees in the amount of € 5.00 per Euro pallet storage space per day from the 3rd working day.
7.5 In the event of an unsuccessful journey in groupage transport (less than 3,000 kg total weight and less than 2.4 loading meters) for delivery or collection, we take the liberty of charging the customer with costs for a new journey amounting to 33% of the freight price. If there is no new delivery attempt and the goods are returned to the sender for a certain reason. Are there additional transport costs for the return transport of the goods.
In the event of an unsuccessful journey for organized direct, partial or full loads, we must charge up to 75% for the unsuccessful journey.
If there are delays in collection or delivery at the respective addresses, 80.00 € net per hour or part thereof will be charged from 2 hours waiting time.
The customer shall be entitled to prove that we have not incurred damages in the amount claimed.
7.6 In the event that the quantities, weights or volumes to be transported at the time of collection are different from the information provided by the Client, we shall be free to subsequently invoice the difference to the normal transport costs and a € 15.00 handling fee. In case of shipment of less quantities, the client has no direct right to reimbursement.
7.7 The dates indicated for the pick-ups are estimated pick-up times. The transit times are standard transit times on the routes. The transit times can not be guaranteed in the collective goods.
8. obligations of the client
8.1 The Customer shall hand over the goods to us or to the third parties commissioned by us to carry out the transport at the time and place agreed in the forwarding order.
8.2 The goods to be transported shall be packed and marked in such a way as to be safe for transport for a groupage transport and for multiple reloading if direct transport has not been explicitly agreed with us.
8.3 The client is responsible for loading and unloading, unless explicitly agreed otherwise with us.
8.4 The Customer shall ensure the handover and acceptance of the goods.
8.5 Before handing over the goods to be transported, the Client shall provide us with all necessary information and documents.
8.6 We are entitled to carry out the shipment in a consolidated shipment (§ 460 HGB).
9. prices, invoicing, payment
9.1 The prices quoted on our website in euros plus VAT shall apply. Sales tax indicated prices.
9.2 We will send the Client an invoice in electronic form when booking the transport.
9.3 Payment can be made by credit card, direct debit, PayPal or Sofortüberweisung. As far as we offer bank transfer after invoicing in individual cases for registered customers, payments are due from 10 days after invoicing.
10. packing
10.1 The Customer shall be obliged to hand over the consignment to us ready for dispatch. The exclusive responsibility for the packaging of the consignment goods suitable for transport and storage lies with the customer.
The client must ensure that the consignment is packed on loading equipment suitable for transport.
10.2 Notes on the packaging which require special handling of the goods are not binding on us and do not release the Customer from the obligation to use packaging which is safe for transport and suitable for storage.
10.3 We are not obliged to inspect the packaging. In the case of goods that are obviously not packed in a way that is safe for transport, we shall be entitled to refuse acceptance of the goods.
10.4 Cargoboard is exempt from liability insofar as the loss, damage or failure to meet the delivery deadline is due to inadequate packaging and labeling by the Shipper. The statutory exclusions of liability apply.
11. liability and insurance
11.1 Our liability shall be governed by the German Freight Forwarders’ Standard Terms and Conditions (ADSp) in the currently valid version or the statutory provisions of HGB 407 et seq. and, in the case of cross-border transport orders, by the CMR. Upon request, we will provide the client with proof of our insurance coverage.
11.2 According to ADSp sec. 21, we will arrange insurance of the goods through a separate goods transport insurance policy in accordance with the DTV goods insurance policy, if requested.
11.3 For orders from consumers and in the case of handover of goods excluded from shipment pursuant to sec. 5 of the GTC, we assume no liability.
12. euro pallet exchange
12.1 The exchange of Euro pallets is excluded for B2C shipments (delivery to private customers). The exchange of mesh boxes is possible only upon prior request.
12.2 Euro pallets are exchanged exclusively in the following countries:
- Belgium
- Germany
- Luxembourg
- Austria
- Netherlands
- France
12.3 If we do not receive any pallets in exchange from the recipient, we will charge 22.50 euros per Euro pallet for the replacement.
13. island shipping
13.1 Shipping to / from islands is excluded with the following exceptions: German islands, Mallorca, Greek islands.
14. transports to Switzerland or Great Britain
14.1 The prices quoted on our website in euros plus VAT shall apply. Sales tax indicated prices.
14.2 If the recipient does not pay for the costs incurred for the respective franking, we must pass these on to our client.
15. final provisions
15.1 The Customer shall only be entitled to rights of set-off or retention to the extent that its claim is also legally established or undisputed.
15.2 The place of jurisdiction shall be Paderborn.
15.3 In addition to these General Terms and Conditions, the ADSp shall apply in their respective valid version (currently ADSp 2017).
15.4 In the scope of application of the CMR for international transports, the provisions of the CMR shall apply with priority. These GTC apply in addition.
General Terms and Conditions until 16.01.2023
General Terms and Conditions for Forwarding and Logistics Services (Commercial / Corporate Customers)
1. validity of the general terms and conditions
These General Terms and Conditions (GTC) apply between the Principal and Cargoboard GmbH & Co. KG to all contracts for the performance of national and international transport services as well as additional insurance services, if any – irrespective of the manner in which they come about. In the following, Cargoboard GmbH & Co. KG will be referred to as “us” or “we”.
Deviating terms and conditions of the customer shall not apply, even if we do not expressly object to them.
The General Terms and Conditions shall only apply if the Client is an entrepreneur as defined by §§ 3 and 4 of the German Civil Code (BGB). § 14 BGB is. We do not provide services to private individuals (consumers).
2. conclusion of contract
2.1 Orders can be placed via our form on the website, via API or by mail.
2.2 When placing an order, the Customer shall provide the following information: Company name, power of representation, registered office, VAT No., contact person, address of collection, destination address, date of shipment, description of the goods to be shipped including weight and volume.
2.3 We will confirm the order within one hour by e-mail.
3. cancellation
3.1 Bookings can be canceled free of charge up to 24 hours before the start of the day of order execution. We are also entitled to this right of cancellation within the aforementioned period. The cancellation can be made by e-mail.
3.2 If the Customer cancels the order without complying with the deadline in accordance with Section 3.1 above, we shall be entitled to demand a lump-sum loss compensation of up to 75% of the freight charge, but not more than € 800.00 net.
For shipments carried in consolidated transport (less than 3,000 kg total weight and less than 2.4 loading meters), we charge a flat-rate cancellation fee of up to 33% of the freight charge.
The customer shall be entitled to prove that we have not incurred damages in the amount claimed.
3.3 We are entitled to cancel the order if
- the client has provided incorrect information about his ability to pay,
- the Client has not provided all information in accordance with section 2.2 above or has provided false information prior to the execution of the booking or if facts exist that suggest fraudulent action by the Client or a party involved in the contract.
4. dangerous goods
4.1 The following dangerous goods cannot be transported.
| Designation | Class | Prohibited (general cargo) |
| Explosive substances | 1 | Complete |
| Gases | 2 | Goods falling under table 1.10.3.1.2 Classification code: T, TF, TC, TO, TFC, TOC UN 1057 Lighters, refills if packed according to SV 658 (if packed according to SV 658 not via HUB) |
| Flammable liquid substances | 3 | Goods falling under table 1.10.3.1.2 Classification code: D |
| Flammable solids | 4.1 | Goods falling under table 1.10.3.1.2 Classification code: D, DT, SR 2, SR 1, PM 2 or UN 3221 / 3222 |
| Substances liable to spontaneous combustion | 4.2 | UN 4127/ 3255 |
| Substances that emit flammable gases in contact with water |
4.3 | UN 3133 |
| Inflammatory substances | 5.1 | UN 3100/ 3121/ 3137 |
| Organic peroxides | 5.2 | Classification code P1/ P2 only UN 3101, 3102/ 3111- to 3120 |
| Toxic substances | 6.1 | Goods falling under table 1.10.3.1.2 Packing group I (also as additional hazard) |
| Infectious substances | 6.2 | Complete |
| Radioactive substances | 7 | Complete |
| Corrosive substances | 8 | UN 1798/ UN 1790 |
| Various dangerous substances & objects | 9 | UN 3268 |
| All waste | Forbidden |
4.2 Other dangerous goods not listed in 4.1 above cannot be transported to the following countries:
Any islands, Finland, Norway, Sweden, Denmark, Great Britain
4.3 Insofar as hazardous goods are transported, the Client shall hand over the ADR transport document in duplicate to the driver upon collection.
5. other goods excluded from shipment
5.1 Excluded from shipping are
- Goods whose possession and dispatch is prohibited,
- Goods that pose a threat to health, safety or property,
- perishable or temperature-controlled goods (especially fresh food),
- Spirits and tobacco products,
- Firearms and ammunition,
- optical devices, consumer electronics, telecommunication devices, EDP devices including accessories, chip and telephone cards whose value exceeds €100,000 per shipment,
- Works of art, antiques, genuine carpets and furs, paintings, valuables,
- Animals and plants,
- Motor vehicles,
- goods to be towed or salvaged.
5.2 In case of questions regarding the dispatchability, the client can contact our customer service: service@cargoboard.com
6. right of the client to issue instructions
6.1 The Customer shall have the right to issue instructions in relation to the order in order to specify the services. If instructions are not sufficiently given or cannot be carried out, we may act at our discretion.
6.2 In principle, we shall comply with the instructions of the Customer. We shall draw the client’s attention to any obvious incorrectness or impracticability of his instructions. If he nevertheless insists on the execution of the instruction given, we shall not be liable for any damage or disadvantages resulting from the execution of the instruction.
7. transport handling
7.1 We shall be free to carry out the transport ourselves in accordance with the statutory provisions (self-performance) or to conclude corresponding performance contracts with third parties.
7.2 If we conclude execution contracts with third parties, we shall inform the Client of their names and addresses upon request.
7.3 We shall choose the means of transport at our due discretion and shall be free with regard to any execution contracts to be concluded in this respect.
7.4 Should goods remain with our partner for a longer period of time due to undeliverability, we take the liberty of charging storage fees in the amount of 5,-€ per Euro pallet storage space per day from the 3rd working day.
7.5 In the event of an unsuccessful journey in groupage transport (less than 3,000 kg total weight and less than 2.4 loading meters) for delivery or collection, we take the liberty of charging the customer with costs for a new journey amounting to 33% of the freight price. If there is no new delivery attempt and the goods are returned to the sender for a certain reason. Are there additional transport costs for the return transport of the goods.
In the event of an unsuccessful journey for organized direct, partial or full loads, we must charge up to 75% for the unsuccessful journey.
If there are delays in collection or delivery at the respective addresses, 80.00 € net per hour or part thereof will be charged from 2 hours waiting time.
7.6 In the event that the quantities, weights or volumes to be transported at the time of collection are different from the information provided by the Client, we shall be free to subsequently invoice the difference to the normal transport costs and a € 15.00 handling fee. In case of shipment of less quantities, the client has no direct right to reimbursement.
7.7 The dates indicated for the pick-ups are estimated pick-up times. The transit times are standard transit times that are generally complied with. The transit times can not be guaranteed in the collective goods.
8. obligations of the client
8.1 The Customer shall hand over the goods to us or to the third parties commissioned by us to carry out the transport at the time and place agreed in the forwarding order.
8.2 The goods to be transported shall be packed and marked in such a way as to be safe for transport for a groupage transport and for multiple reloading if direct transport has not been explicitly agreed with us.
8.3 The client is responsible for loading and unloading, unless explicitly agreed otherwise with us.
8.4 The Customer shall ensure the handover and acceptance of the goods.
8.5 Before handing over the goods to be transported, the Client shall provide us with all necessary information and documents.
8.6 We are entitled to carry out the shipment in a consolidated shipment (§ 460 HGB).
9. prices, invoicing, payment
9.1 The prices quoted on our website in euros plus VAT shall apply. Sales tax indicated prices.
9.2 We will send the Client an invoice in electronic form when booking the transport.
9.3 Payment can be made by credit card, direct debit, PayPal or Sofortüberweisung. As far as we offer bank transfer after invoicing in individual cases for registered customers, payments are due from 10 days after invoicing.
10. packing
10.1 The Customer shall be obliged to hand over the consignment to us ready for dispatch. The exclusive responsibility for the packaging of the consignment goods suitable for transport and storage lies with the customer. The client must ensure that the consignment is packed on loading equipment suitable for transport.
10.2 Notes on the packaging which require special handling of the goods are not binding on us and do not release the Customer from the obligation to use packaging which is safe for transport and suitable for storage.
10.3 We are not obliged to inspect the packaging. In the case of goods that are obviously not packed in a way that is safe for transport, we shall be entitled to refuse acceptance of the goods.
10.4 Cargoboard is exempt from liability insofar as the loss, damage or failure to meet the delivery deadline is due to inadequate packaging and labeling by the Shipper. The statutory exclusions of liability apply.
11. liability and insurance
11.1 Our liability shall be governed by the German Freight Forwarders’ Standard Terms and Conditions (ADSp) in the currently valid version or the statutory provisions of HGB 407 et seq. and, in the case of cross-border transport orders, by the CMR. Upon request, we will provide the client with proof of our insurance coverage.
11.2 According to ADSp sec. 21, we will arrange insurance of the goods through a separate goods transport insurance policy in accordance with the DTV goods insurance policy, if requested.
11.3 For orders from consumers and in the case of handover of goods excluded from shipment pursuant to sec. 5 of the GTC, we assume no liability.
12. euro pallet exchange
12.1 The exchange of Euro pallets is excluded for B2C shipments (delivery to private customers). The exchange of mesh boxes is possible for groupage shipments within Germany.
12.2 Euro pallets and skeleton containers are exchanged exclusively in the following countries:
- Belgium
- Germany
- Luxembourg
- Austria
- Netherlands
13. island shipping
13.1 Shipping to / from islands is excluded with the following exceptions: German islands, Mallorca, Greek islands.
14. transports to Switzerland or Great Britain
14.1 The prices quoted on our website in euros plus VAT shall apply. Sales tax indicated prices.
14.2 If the recipient does not pay for the costs incurred for the respective franking, we must pass these on to our client.
15. final provisions
15.1 The Customer shall only be entitled to rights of set-off or retention to the extent that its claim is also legally established or undisputed.
15.2 The place of jurisdiction shall be Paderborn.
15.3 In addition to these General Terms and Conditions, the ADSp shall apply in their respective valid version (currently ADSp 2017).
15.4 In the scope of application of the CMR for international transports, the provisions of the CMR shall apply with priority. These GTC apply in addition.
